SMS Poll - Mobile Text Message Voting Application

Today we showcase an exciting and successful venture co-founded in 2008 by Ian McCallam from Sydney, NSW, Australia, SMS Poll - Mobile Text Message Voting Application.

In a recent email-based interview with Ian, he gave insights into his venture and how he is progressing with it. This is what he has to say:

• Please tell us about yourself, your background and interests?

Born, raised and graduated in London. I now live in Sydney.

I’ve always been a bit of an ‘inventor of ideas’ and when the Internet came along I knew I could put down my pencil and paper and start creating things in a new world where they would be seen by people across the world (rather than just my friends and next door neighbour!). I started my digital media career about 10 years ago at a London agency creating online solutions for a variety of blue-chip clients. I spent my spare time writing about emerging trends on the web and across the world as one of the founding writers for PSFK.com.

I later went on to establish a music agency for three years and then moved to Sydney in 2004 to launch and manage the Australian office of a British entertainment company specialising in DRM.

2 years later after rolling out the digital sales channel for one of Australia’s largest music retailers, I went on to develop three online products in the Asian mobile arena.

Feeling the need to work on what I could class as my own project again and to have a taste of the Australian start-up industry, I met up with Anil Sabharwal and soon we co-created RAYV and now we have launched SMS Poll.

• Please tell us about your venture/company?
SMS Poll is a sophisticated yet simple text message voting application that lets you poll your live audience to quickly and easily gather in-moment data and find out what they are really thinking.

It requires no special hardware or software and is a tenth of the price of traditional Audience Response Systems. It also eliminates some of the standard traits of ARS such as the requirement to pay for expensive technicians, pass out clickers and configuration of voting software.

SMS Poll works by allowing a poll organiser to quickly create, customise, and share his/her poll in PowerPoint or online. The audience votes by sending an SMS to a local phone number or by browsing a mobile-friendly webpage, and the results for the poll update in real time, right before the audience’s eyes – using one of SMS Poll’s .swf charts. The poll organiser can then download the results of the poll into Excel for further analysis.

A live demonstration of the SMS Poll can be seen here: www.smspoll.net/demo

We launched in July 2008 and we are currently available in Australia and the UK. We have plans to extend the service across a variety of other major countries in the coming months.

• Who are the people behind this and how it started?
There’s Anil Sabharwal who is the Managing Director and I head up the Marketing and Product Development. We also have Philip McCauley who is our Head of Finance.

Clifford Rosenberg (Former MD of Yahoo! Aus & NZ. Founder of iTouch Australia) has recently joined us as an advisory board member.

SMS Poll actually came to fruition through a personal need. Anil and I run another Aussie start-up called RAYV. A local UGC business review site. We were holding a fairly large awards night for the end of our marketing campaign and we wanted to let attendees vote on their favourite business review. And more so, we wanted them to be able to view the results (real-time) as they were received.

We just couldn't find a suitable service in Australia that matched our needs. There was (and still is) a brilliant service in the US by the name of Poll Everywhere, but it wasn't available here. We really liked what they were doing and decided to build a similar offering down under. It started off as more of a pet project to meet a single requirement, but immediately we got interest from other people who wanted to use it. So we scaled it up some more and decided to make it available to event planners, teachers, students, NFPs, market researchers or any other type of live audience organiser or participant.

We're both idea geeks and this was another project/idea that really interested us once we saw the greater business potential. And so SMS Poll was born.

• How long it took before it was up and running?
We launched (Beta) in July 2008. It took us approximately 3 months to get our core offering to market.

• What is the main objective/mission behind your venture?
For the SMS Poll to be recognised as the number one tool for cost-effective, innovative and fun audience polling, it provides the ability for a variety of people to gauge their audience’s opinions and reactions within a matter of seconds.

• What services does it provide for consumers or customers?
Poll creators can quickly and easily build a poll and present it live to their audience in four simple steps.

Poll creators can choose from a variety of features such as different styles of charts and effects, Auto Stop (handy if you need to stop your poll at a specific date/time), Web voting, Results Requests (have your results sent to your mobile), Embed to PPT, Embed to Blogs and SNS, Results analysis and export results to Excel.

Participants can easily engage with polls by either sending an SMS to a local number, web voting or mobile browser voting.

A variety of new features are currently in development and eventually, we’ll see SMS Poll grow as a tailored offering with specific tools targeted to each of our core markets.

• What type of customers you are targeting?
Educators and students, Promoters and Event Planners, Public Speakers, Market Researchers, Profits, Corporations and anyone else looking to work with an audience and wishing to gain their insight.

• How many people are using your services?
We currently have over 350 active users. We’re still very young, but growing fast.

• What sort of marketing are you using to spread the word?
With our current offering, we’re first and foremost adopting a viral approach making use of the usual suspects such as blogs, Facebook, StumbleUpon, Twitter etc. We use these channels to spread the ‘newness’ of the product.

We are and will continue to spend a great deal of time talking and meeting with the people who are our future consumers and who we also consider potential influencers.

SMS Poll is very much a product that will be seen and used in offline social network environments, so it’s here that we will probably be spending most of our time demoing and educating people about the product.

Coupled with our viral methods we also adopt SEM such as Google AdWords and SEO to help direct other consumers to our site.

Once our new product features are live then we will be looking at a dedicated marketing campaign across Australia and the UK and any other countries we may be operating in at that time.

• How are you measuring the success of your venture? Are there any special mechanisms/tools in place to monitor the progress?
Success is measured on performance, national and international adoption and coverage, the progression in size of our active user base and customer feedback.  And of course the bank balance. J

We’re strong believers in a quality product and quality customer service to back it up. We grow with customer feedback. We believe this is key to providing a successful product/service for your market.

• What is the monetizing/revenue model? Is there any new model, which is being tried?
Currently SMS Poll offers a 6-tier pricing structure. We have a fairly generous free plan for individuals, students and small businesses looking to poll an audience of no more than 25 people.

We also offer custom plans and solutions (outside of our current product offering) and one-off pricing for large-scale projects. These are tailored to the client’s needs and the environment in which the product will be used.

I expect eventually we will see structured pricing models split across the various markets we target as well as enterprise licensing.

• Which are the main competitors or major players in this market segment?

• IML
• eInstruction
• Turning Technologies
• Fleetwood
• click
• Poll Everywhere

• What are the main technologies used behind this venture?
PHP, Flash, JavaScript, AJAX

• What has been the easiest to use, out of the box and most helpful technology?
PEAR and SMARTY

• Are you using a lot of open-source tool sets for this?
We are using a few open-source components/libraries, but the majority of the work is new development.

• What is your operating environment (operating system) and what type of database you are using?
Linux and MySQL

• What's your thought on being an entrepreneur? How tough it is to start a venture in Australia?
A tasty sandwich of fun games wrapped around a healthy portion of little sleep and a slice of stress. Being an entrepreneur is definitely exciting times especially when you can see people actively using your product and providing you with positive feedback. But as glorious as it sounds, it also depends on your outlook and what you want from a job/life. If you’re after the 9-5, big bonuses, office perks (and, maybe even an office?!) you might want to take the other direction.

Being an entrepreneur comes with its pros and cons and potentially more of the latter, but if you’re willing to put in the graft and realise that overnight success doesn’t come to everyone then hopefully the pros will soon outweigh the cons.

Starting a venture in Australia (as opposed to your popular international hotbeds like Silicon Valley) certainly adds a few preliminary ticks to the ‘cons’ column, but I think anyone will tell you that these days. However, the market is growing, it’s slowly getting stronger and a few more risks are being taken. Resources and networks are becoming more widely available by the active influencers and participators of the market, but right now I believe being an entrepreneur in Australia is all about putting the risk on your own shoulders and building on your own investment with a hope for VC support once your startup begins to show signs of success.

• What's your thought on the start-up culture and innovation coming out of Australia?
The level of innovation is on the increase with more and more new, fresh ideas being developed. We’re definitely in exciting times. However, these ideas need to be more widely publicised to the rest of the world – so other countries are aware of what we’re producing.

The culture is getting stronger and it’s the individuals participating in this market coupled with dedicated events and organisations such as the Top 100 Australian Web Apps, Anthill Cool Company Awards, Pitch Australia, Small Business Month, the ASSOB etc. that are paving the way for this to happen.

• How do you see the mobile battle between iPhone, Google (Android) & rest of the players?

It’s an exciting discussion. It was only time before Google entered the arena. I don’t own an iPhone (gasp) but I’ve been holding out. I’m not an iPod fan either (double gasp!) – so this is already a wasted feature for me on the iPhone. Personally, I’ve been playing the battle between the iPhone and the HTC Diamond Touch. The iPhone is definitely a shining star but I don’t think it’ll be too long before there’s a variety of ’just as good’ options out there. Of course, there’s the majority factor that the iPhone falls in the Apple suite of products, so to many – it will never be beaten. And this is one of the major factors that will play the battle between the iPhone and Android. At the end of the day for the majority of folk, it’s brand awareness.

Let’s face it. You can’t really consider there to be a battle at the moment when to most, the iPhone is hardware and the Android is software. It’s really down to the hardware manufacturers incorporating Android that will create the true battle between the two.

We all know that iPhones look cool. Interestingly it’s HTC who seems likely to launch the first Android phone – the Dream. So immediately the comparisons will begin not only on capabilities but also on what is the most visually appealing. If a great-looking Android phone was released and Apple kept the same aesthetic design but bumped up the capabilities to match those of the Android, I’d bet the iPhone would still outsell.

However, there is a consideration from a development point of view and from what I’ve heard, the ease of programming on the Android SDK compared to the iPhone is much less complicated. What will result are increased offerings at lower cost and with a quicker time to market. How will this leave the iPhone user feeling? Maybe they are missing out on the latest and greatest features, but then again only time will tell. Who knows what Apple has up their sleeve as a counterplay?

I for one will be holding out to see the first Android phone and what it really brings to the debate.

• How often do you catch up with others trying similar things and where do you catch up? Do you have dedicated communities in your city?
As often as possible and more so now with SMS Poll. If it’s not in person (sometimes there just isn’t enough time in the day!) then it’s regular introductions and communication online. There are always new startup ‘meet ups’ being organised in Sydney and we generally aim to get to as many of these as possible.

Do you have any advice for people who want to start their venture?

• If you can build it for a dollar and sell it for two. Do it.
• Start today. It’s fun and frantic. Whatever happens, you’ll experience a steeper learning curve in a shorter period than you might not get by doing your day-to-day job.
• Get your plan together, keep focused and deliver your core offering. The rest can come later. You have to learn to split features across phases. We all want the best product with every feature from day 1. But you have to be realistic. Get it to market and build in the background.
• Don’t be afraid to discuss your idea. Talk to as many people as possible. Build your network. There’s a fear of sharing new ideas, but I always believe the more ideas and thoughts you share, the more you get back.

Thanks, Ian for sharing your thoughts with us. All the best for the future.

For coverage on other Australian startups, innovation, and tech trends, check this out and our coverage on interviews can be found here