Skip to main content


Showing posts with the label ITSM


The 16th participant is ITQSM ITQSM - Information Technology Quality Service Management, is focused on the practical application of specific areas of IT best practice management. A key area of our undertaking is described in ITIL terms as configuration management. At a high level, it is the practice of mapping services to dispersed infrastructure to measure end-to-end cost, availability, risk exposure, service availability and general governance factors. Also on offer is the delivery of IT Training courses covering these management aspects as well a substantial offering of courses dealing with Open Source Software in the enterprise environment. Started by Brendan Martin, in early 2008, it is the culmination of several years of work under the Open Source Banner of hosts several open-source VM guests running a variety of asset and configuration management tools as well as providing downloads references to VM guests covering other areas of IT management. Let us


The sixth participant is Smartpath Smartpath is a software vendor and expert in the asset management industry. Founded in April 2004, based out of Sydney and Melbourne, it began as a services-focused business, now primary focus has become the development and delivery of the core product suite, Loc8 Asset and Help Desk Manager. These suites are offered as Software-as-a-Service model(SaaS) and (perpetual) customer-installed applications. The product suite includes a comprehensive Asset Management suite and PDA-based auditing application. David Hodges and Owen Batt are the founders. David was working in the IT Service management field managing teams of Cisco-based infrastructure engineers and identified an opportunity in the asset auditing and data collection space. In 2004 David hired Owen, who had come from an architecture background and taught himself Flash and PHP development, to create a laptop-based auditing tool. Development of the first tool took 12 months and resulted in a Flas