The 16th participant is ITQSM ITQSM - Information Technology Quality Service Management, is focused on the practical application of specific areas of IT best practice management. A key area of our undertaking is described in ITIL terms as configuration management. At a high level, it is the practice of mapping services to dispersed infrastructure to measure end-to-end cost, availability, risk exposure, service availability and general governance factors. Also on offer is the delivery of IT Training courses covering these management aspects as well a substantial offering of courses dealing with Open Source Software in the enterprise environment. Started by Brendan Martin, in early 2008, it is the culmination of several years of work under the Open Source Banner of www.cmdb.info. CMDB.info hosts several open-source VM guests running a variety of asset and configuration management tools as well as providing downloads references to VM guests covering other areas of IT management. Let us
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